Frequently Asked Questions
Frequently Asked Questions
How long does delivery take?
Average delivery time is 7 to 10 business days. Once your order ships, you'll receive a confirmation with tracking number so you can follow your package.
How do I track my order?
After shipping, you'll receive an email with a tracking number. You can use this to track your package in real time via the tracking link in the email.
Can I cancel my order?
Cancellation is possible as long as your order hasn't shipped yet. Please contact us as soon as possible via your account.
What is your return policy?
You can request a return within 7 business days of receipt. The product must be unused and in its original packaging. Request a return via your account or contact us.
How do I request a return?
Log in to your account, go to your orders and click "Request return". You'll receive a response within 2 business days.
My product arrived damaged or incorrect — what now?
Contact us within 24 hours with a photo of the product. We'll resolve this for you right away.
Which payment methods do you accept?
We accept iDEAL, credit card (Visa/Mastercard), PayPal and Bancontact.
Are your products suitable for sensitive skin?
Our products are carefully selected. If in doubt, always consult a skin specialist. For questions about specific ingredients, we're happy to help.
How can I get in touch?
Send an email via the contact form on our website. We respond within 3-5 business days.