FAQ

Frequently Asked Questions

About our products

How does LED light therapy work?
LED light therapy uses specific wavelengths of light to stimulate the skin at a cellular level. Red light (630–660nm) stimulates collagen production and reduces fine lines. Infrared light (850nm) penetrates deeper for repair and rejuvenation.

Is it safe to use daily?
Yes, our devices are safe for daily use. They contain no UV radiation and are clinically tested. Always follow the instructions included with the product.

When will I see results?
Most users see noticeable improvement after 4 to 6 weeks of regular use. Consistency is key — use the device daily for the best results.

Which device is right for me?
For facial treatment, we recommend the LED mask. For body recovery and larger areas, the therapy panel or full body mat is ideal. Not sure? Send us a message via the contact page.

Is light therapy suitable for everyone?
Light therapy is not suitable for pregnant women, people under 18, or those with photosensitivity. If in doubt, always consult a doctor.

Ordering & Payment

Which payment methods do you accept?
We accept iDEAL, credit card (Visa, Mastercard), PayPal and more. All payments run through a secure connection.

Can I cancel or change my order?
Contact us as soon as possible via the contact page. Once an order has shipped, we can no longer cancel or change it.

Shipping & Delivery

How long does delivery take?
Orders are typically delivered within 7–14 business days. You'll receive a confirmation email with tracking information once your order ships.

Do you ship internationally?
Yes, we ship to multiple countries. Shipping costs and delivery times may vary by country.

Returns & Warranty

What is your return policy?
You can return products within 30 days of receipt, provided they're unused and in original packaging. Contact us to request a return.

What if my product is defective?
Contact us right away via the contact page with a photo or video of the defect. We'll resolve this for you as quickly as possible.