Frequently Asked Questions | Kenza Beauty Lab

Here you'll find clear answers about ordering, payment, shipping, returns, and our beauty and wellness products. If you are exploring red light therapy, start with our Red Light Therapy collection or the Red Light Therapy Knowledge Centre.

Ordering & payment

Which payment methods do you accept?

Available payment methods are shown at checkout. The options can depend on your country and current payment settings.

Can I cancel my order?

Contact us as soon as possible via kenzabeautylab@gmail.com. If the order has not yet been processed or shipped, we will see what is possible.

How do I know which product is right for me?

Compare your goal with the product's functions, specifications, instructions, and safety information. If you are unsure, contact us before ordering.

Shipping & delivery

How long does delivery take?

Delivery time can vary by product and destination. Always check the current delivery estimate on the product page and at checkout. After shipping, tracking information is provided when available.

Do you ship outside the Netherlands?

Available countries and shipping options are shown at checkout.

Can I track my order?

Yes. After shipping, you will receive tracking information when available. You can also use our Track your order page.

Returns & warranty

What is your return policy?

Under our current return policy, you have 30 days after receipt to request a return, subject to the conditions on our return policy page. That page is leading.

My product arrived damaged or incorrect — what now?

Contact us as soon as possible via kenzabeautylab@gmail.com with your order number and, where relevant, photos of the product. We will review the situation and help you further.

Do you offer a warranty?

Warranty and statutory conformity rights apply under the applicable conditions. Contact us if you have a problem so we can assess your situation.

Products

Are your products suitable for sensitive skin?

This varies by product and formula. Always read the product information, ingredients, and safety information carefully. If in doubt, professional advice is sensible.

How do I choose a red light therapy product?

Do not judge a device by its name or wattage alone. Consider wavelengths, light parameters, treatment area, session duration, frequency of use, and the design of the device. Browse the Red Light Therapy collection to compare panels, masks, mats, belts, and other options.

What is the difference between a red light panel, mask, and mat?

A mask is primarily designed for the face and neck, a panel offers more flexibility across body areas, and a full-body mat is designed around a larger treatment area from a lying position. The right choice depends on your intended use, space, and routine.

Is red light therapy scientifically researched?

Yes. Photobiomodulation (PBM) has been studied in clinical research and systematic reviews for different applications. The strength of evidence and outcomes vary by goal, device, and treatment protocol. Research on PBM should therefore not automatically be interpreted as a guaranteed result from every consumer device.

How often should I use red light therapy?

Always follow the product-specific instructions for session duration, settings, and frequency. More light, longer sessions, or more frequent use does not automatically mean a better result.

Does red light therapy replace medical care?

No. Our red light products are consumer products for beauty, wellness, and personal routines. For persistent symptoms, a medical condition, or uncertainty about suitability, professional advice should come first.

Where can I find more information?

Visit our Beauty & Wellness Guide for information about skincare, LED and red light therapy, beauty tools, hair care, oral care, and hair removal.

Need help choosing?

You do not need to choose the most expensive or largest device. Start with your goal, treatment area, available space, and preferred ease of use. Then compare the product specifications.

Ready to explore? Browse the Red Light Therapy collection and compare the different solutions.

Still have a question? Email kenzabeautylab@gmail.com. We aim to respond within 1–2 business days.

Kenza Beauty Lab — Elevate Your Beauty & Wellness.